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Renewal Guidelines

The download period for commercial licenses is 1 year (start: date of delivery)! After this period of time your download account will be closed. In case you would like to download new versions after the download period, we kindly ask you to renew your licenses.
By license renewal we understand a maintenance fee on developer and server/runtime licenses. A license renewal is possible if your last order has been done within one year back into the past. If you have ordered later back in the past, your new order will be regarded as a “new order”.
Renewal discount : In case you renew your licenses, we can grant you a discount of 25 per cent. Please note: A grace period of 2 months will be accepted. No exemption will be made in case you decide to renew your licenses later on (in this case you’ll pay the list price without deduction!).
In case you order a renewal of licenses AND some new products, the discount will only be applied to the products you are holding a license for.
Please use our standard order form for doing your renewal order – the discount will be added manually when we receive your order.
In case you would like to receive one of the older product versions you had been able to download when your account was still open, we kindly ask you to send us an email saying which versions you would like to receive!