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Logo: Stiftung Secure Information and Communication Technologies SIC Stiftung Secure Information and Communication Technologies SIC

Service Conditions

  • Only customers with a valid toolkit license are eligible to buy support.
  • Support is managed by using support points. These come in packs of 100 points.
  • Remaining points will be stored and can be used later on (anytime as long as you have a valid toolkit license).
  • Should we be unable to meet the guaranteed response time, you will not only not be charged for the support, but will receive a bonus equivalent to the minimum fee we would have charged.
  • Under response time we understand that one of our support team members either answers your request or starts working on your question (sending an appropriate confirmation message back).
  • Bugs: no fees are charged for bug reports.
  • Free support points that come with a particular IAIK product are only valid during the license period of the product and are only applicable towards support questions concerning that specific product.
  • You can buy support points from the Stiftung SIC webshop or by fax to: +43 316 873 5593

Please see more information from the support main page.

 

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