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Service Conditions

Only customers with a valid toolkit license are eligible to buy support.
Support is managed by using support points. These come in packs of 100 points.
Remaining points will be stored and can be used later on (anytime as long as you have a valid toolkit license).
Should we be unable to meet the guaranteed response time, you will not only not be charged for the support, but will receive a bonus equivalent to the minimum fee we would have charged.
Under response time we understand that one of our support team members either answers your request or starts working on your question (sending an appropriate confirmation message back).
Bugs: no fees are charged for bug reports.
Free support points that come with a particular IAIK product are only valid during the license period of the product and are only applicable towards support questions concerning that specific product.
You can buy support points from the Stiftung SIC webstore or by fax to: +43 316 873 5593